Refund Policy

At Amex Biotech, we are committed to providing high-quality products and services to our customers. If, for any reason, you are not satisfied with your purchase, we’re here to help.

Eligibility for Refunds:

• Products are eligible for a refund if:
  • They are defective or damaged upon delivery.
  • You received the wrong item.
  • The product is unused, and the return request is made within 7 days of delivery.

Non-Refundable Items:

• Perishable goods such as certain aquaculture products (biological feed additives, probiotics, etc.) are non-refundable unless they arrive damaged or defective.
• Custom-made or special-order products.
• Products that have been opened, used, or tampered with are not eligible for a refund.

Refund Process:

Submit a Refund Request:

• To initiate a refund, please contact us at info@amexbiotech.com within 7 days of receiving the product. Include your order number and a description of the issue, along with any relevant photos.

Return Authorization:

• If your refund request is approved, we will provide you with a Return Authorization Number (RA#) and instructions on how to return the product.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the item was delivered in a defective or damaged condition.
• Ensure the product is returned in its original packaging with all accessories and documentation to avoid delays in processing your refund.

Inspection and Approval:

• Once we receive your returned item, it will be inspected to confirm it meets the refund eligibility criteria.
• You will be notified via email about the status of your refund request within 5-7 business days of receiving the returned product.

Refund Method:

• Approved refunds will be processed to the original payment method within 7-10 business days after approval. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Late or Missing Refunds:

• If you haven’t received your refund after the stated processing time, please:
  1. Check your bank or credit card statement.
  2. Contact your credit card company or bank, as processing times may vary.
  3. If you still haven’t received your refund, contact us at info@amexbiotech.com for further assistance.

Exchanges:

• If you wish to exchange a defective or incorrect item, please contact us at info@amexbiotech.com. Exchanges are subject to product availability.

Damaged or Defective Products:

• In the case of a damaged or defective product, we will arrange for a replacement at no additional cost to you. Please provide photos and details of the damage when you contact us.