Shipping Policy

Order Processing:

• Orders are processed within 1-2 business days after receipt of payment. Orders placed after 2:00 PM IST or on weekends/holidays will be processed the next business day.
• You will receive a confirmation email once your order has been shipped, along with tracking details.

Shipping Rates & Delivery Time:

• Domestic Shipping (India):
  • Standard Shipping: 3-7 business days.
  • Expedited Shipping: 1-3 business days.
  • Shipping rates are calculated based on the weight and destination of the order during checkout.
• International Shipping:
  • We offer international shipping to selected countries. Delivery times vary depending on the destination and shipping method chosen.
  • International shipping rates are calculated at checkout, and customs duties or taxes may apply depending on local regulations.

Packaging:

• We ensure secure packaging to maintain product quality during transit. Special care is taken with sensitive or perishable items, such as biological products.

Tracking Information:

• Once your order is shipped, you will receive a tracking number via email to monitor the delivery status of your shipment.

Shipping Restrictions:

• We currently do not ship to PO Boxes, APO/FPO addresses, or certain restricted regions.
• Some products may be subject to shipping restrictions due to regulatory guidelines in specific countries or regions.

Customs, Duties, and Taxes:

• For international orders, any customs duties or import taxes levied by the destination country are the customer’s responsibility.
• Amex Biotech is not responsible for delays caused by customs or border inspections.

Delivery Issues:

• In the event of any delivery delays or issues, please contact our customer support team at info@amexbiotech.com with your order number for assistance.
• If a package is lost or damaged during shipping, we will work with the courier to resolve the issue and, if necessary, replace the product.

Return and Refund Policy:

• Please review our Return and Refund Policy for details on product returns or exchanges due to shipping damage or other concerns.